Refund Policy

Veloza Tech Solutions provides professional consulting, configuration, implementation, and training services. Because our work is customized to each client and begins immediately after onboarding, refunds are evaluated on a case-by-case basis according to the terms below.

A deposit may be required to reserve project start dates. Clients may cancel within 48 hours of payment for a full deposit refund, provided no work has been performed. After work has begun, the deposit becomes non-refundable and is applied toward completed and scheduled work.

Refunds may be issued when Veloza Tech Solutions fails to deliver the agreed-upon deliverables documented in the signed proposal or statement of work, and the issue cannot be resolved within a reasonable cure period. Refunds are not issued for:

• Change of mind after work has commenced
• Delays caused by the client not providing required access, content, or feedback
• Third-party software costs, subscriptions, or API usage fees
• Results that differ from expectations when the system was delivered as specified

To request a refund, contact us at velozatechsolutions@gmail.com with your project details and the reason for the request. We will review within 5 business days and respond with a decision or a request for additional information. Approved refunds are processed to the original payment method within 10 business days.

We aim to resolve concerns directly. If a dispute arises, both parties agree to attempt good-faith negotiation before pursuing any formal remedy.